Thank you for visiting Dog Breed Gifts.

Dogbreedgifts.com is the on-line store for Distinctively Dachshund, Basset Boutique, and Positively Pug! We strive to carry the finest products available for people who love their dogs.

MAILING ADDRESS:

Dog Breed Gifts
PO Box 14604
Portland, Oregon 97293-0604 USA

CONTACT:

You may reach us by telephone between 9:00AM and 5:00PM Pacific time, Monday thru Friday.
Telephone: (503) 236-2896
email: karen@dogbreedgifts.com

YOUR SATISFACTION IS GUARANTEED:

You may return any purchased item in its original condition within 15 days of receiving your order, and we will provide a full refund. Shipping charges are not eligible for refunds. Please see instructions for returns listed below.

SHIPPING AND HANDLING:

WITHIN NORTH AMERICA: Shipping and handling charges for delivery on orders within the US are calculated as $5.00 per order plus 10% of the order total. If you order on-line, the shipping charge will be added automatically at the time you complete the order. Faster delivery can be arranged for an addition charge.

OVERSEAS: The shipping and handling charges for orders shipped overseas will be based on the actual weight of the package(s) plus $2.50 to cover the Customs Documentation. Parcels will be shipped International Airmail (US Priority International). The freight charge calculated at the time you complete the order is ONLY AN ESTIMATE, an email will be sent to you with the actual shipping costs once they are determined.

ORDERING BY MAIL OR TELEPHONE:

We hope you will take advantage of our on-line ordering system, however if you prefer, we would be happy to accept your order by regular mail or over the Telephone.

If ordering by Mail, please include the following information:
* Your Name
* Your Mailing Address
* Daytime Phone Number
* Evening Phone Number
* email Address
* Credit Card Type (Visa or Master Card)
* Card Number
* Expiration Date (month/year)
* Signature
* list of items you wish to purchase (with catalog numbers)

If paying by check or money order, please add shipping charges as described above. Please make checks payable to Dog Breed Gifts. All payments must be made in US dollars.

Please mail your order to:

Dog Breed Gifts
PO Box 14604
Portland, Oregon 97293-0604 USA
ATTN: Orders Dept.

You may order by telephone by calling (503) 236-2896 between 9:00AM and 5:00PM Pacific Time, Monday thru Friday. Messages will be accepted after hours.

DELIVERY INFORMATION:

In stock items ordered before 2:00PM Pacific Time are scheduled to ship the same day via ground service (we usually use USPS Priority Mail, FedEx Ground, or UPS Ground). Delivery normally takes 5-9 business days, excluding holidays and inclement weather conditions. Faster delivery can be arranged for an addition charge. The shipping department will be closed between December 22nd and January 2nd (we like to spend time with our families, too).

INSTRUCTIONS FOR RETURNS:

If for any reason, you would like to return a gift (within 15 days of receipt) we will be happy to issue a refund. Just repack the gift in its original packaging, if possible, and return it to us. Upon receipt we will issue a refund (excluding shipping and handling charges) to the credit card used for the original purchase. If payment was made by check or money order a refund check will be issued within 5 business days after receipt. Please follow the instructions below:

1. Please call us at (503) 236-2896 for a Return Authorization number prior to returning the product.

2. Products must be in original condition and repackaged properly (in the original packaging if possible). Products not returned in their original condition will be subject to a 25% restocking fee.

3. For your security please return your gift with an insured courier (e.g. FedEx, UPS, USPS Parcel Post) and retain your receipt. We are not responsible for items damaged or lost in transit. Returned items must be shipped prepaid and insured.

4. Assist us by including the packing slip, and by indicating the reason for your return on the back of the packing slip.

5. Send returns to:

Dog Breed Gifts
2405 SE 16th Avenue
Portland, Oregon 97214 USA
ATTN: Returns Dept. RA#____

Please include the Return Authorization number on the label.

Note: If you are returning a gift because we made a mistake in your order or because the item was defective we will pay for all shipping costs. Please contact us by phone or email to make arrangements.

You may email us at the following address:
karen@dogbreedgifts.com
karen@dogbreedgifts.com